Our Reservations line is open from 8:00am to 10:30pm 7 days a week.


Cancellation Policy

We are a small property and last-minute cancellations affect us significantly. We therefore adhere to a strict cancellation policy. All room cancellations, re-schedules or amendments to a reservation must be received at least 10 days prior to guests arrival date. Should notification be received less then 10 days before arrival date, all deposit payments will be forfeited. We encourage our guest to consider the purchase of travelers insurance in the event of personal emergencies, weather conditions or flight changes. Please note all cancellations are subject to a $25 charge to cover merchant service fees and administrative costs. Reservations can not be canceled via email. All cancellations needs to be done through our reservations phone line 732-974-2000.

Booking/Deposit Policy

Reservations of two nights or less require a one-night room deposit inclusive of applicable state and local taxes. All other reservations require a 50% deposit inclusive of applicable state & local taxes. We charge this deposit at time of booking. All reservations must be guaranteed with a valid credit card.

Occupancy Policy

Room rates are based on single/double occupancy. In our select rooms and suites that can accommodate more than 2 guests, an additional fee of $25 per room, per night will apply for each additional guest up to the maximum capacity of each room. We offer a family plan where there is no additional charge for the first two children 12 years old and under. Pack n’ Plays are available upon request with at least 24 notification at an additional $10 fee per night. Cots or roll always are not available due to insurance restrictions.

Check-in/ check-out policy

Check-in is anytime after 3:00 pm, and is available 24 hours a day. Early check-ins cannot be guaranteed but every effort will be made to accommodate your request. Check out is anytime before 11:00 am. Baggage storage available free of charge.

Parking Policy

The Chateau offers the largest on site parking lot of all Spring Lake Hotels, including two handicap spaces.  Additional overnight parking is available at the Spring Lake municipal lot four houses away (1/2 block) on the West side of Potter Park. Spring Lake does not permit overnight on-street parking (residents or visitors) between the hours of 3:00 am and 6:00 am.   All on site and off-site parking is free.

Smoking Policy

The Chateau is a non smoking hotel. smoking/vaping of any kind is prohibited in all of our guest rooms and can result in a minimum of a $250 cleaning fee.

Pet Policy

We love our furry friends, however, pets are not permitted at The Chateau Inn. Service dogs that are individually trained to perform tasks for a person with a disability are permitted (not including emotional support dogs). All service dogs must be registered at the time of the reservation and confirmed at the time of check-in. For additional information, please contact the Front Desk at 732-974-2000.
For pets We recommend Purr N’ Pooch for local pet care and lodging 732-528-8100. We understand that some guest require the assistance of a service animal.

Damage and Loss Policy

A guest will be charged at or after departure for repairs required to return a guest room or suite to sale-able condition if damage occurs to the room or fixtures during a stay.