Policies

Our Reservations line is open from 8:00am to 10:30pm 7 days a week.

Cancellation Policy

We are a small family owned property and last-minute cancellations affect us significantly. We therefore adhere to a strict cancellation policy. All room cancellations, re-schedules or amendments to a reservation must be received at least 10 days prior to guests arrival date. Should notification be received less then 10 days before arrival date, all deposit payments will be forfeited. In case of No Shows, late arrivals or early departures, guests will be charged in full (100% payment) for all nights reserved. Remaining room balances are due and charged to the credit card on file on the date of confirmed arrival. We encourage our guest to consider the purchase of travelers insurance in the event of personal emergencies, weather conditions or flight changes. Please note all cancellations are subject to a $25 charge to cover merchant service fees and administrative costs. Reservations can not be booked or canceled via email. If you must cancel your reservation please contact our reservations line between the hours of 8am- 10pm EST at 732-974-2000.

Booking/Deposit Policy

Reservations of two nights or less require a one-night room deposit inclusive of applicable state and local taxes. All other reservations require a 50% deposit inclusive of applicable state & local taxes. We charge this deposit at time of booking. All reservations must be guaranteed with a valid credit card.

Occupancy Policy

Room rates are based on single/double occupancy. In our select rooms and suites that can accommodate more than 2 guests, an additional fee of $25 per room, per night will apply for each additional guest up to the maximum capacity of each room. We offer a family plan where there is no additional charge for the first two children 11 years old and under. Cribs, Cots or roll always are not available due to insurance restrictions.

Check-in/ check-out policy

Check-in is anytime after 3:00 pm, and is available 24 hours a day. Early check-ins cannot be guaranteed but every effort will be made to accommodate your request. Check out is anytime before 11:00 am. Baggage storage available free of charge.

Parking Policy

The Chateau offers the largest on site parking lot of all Spring Lake Hotels, including two handicap spaces.  Additional overnight parking is available at the Spring Lake municipal lot four houses away (1/2 block) on the West side of Potter Park. Spring Lake does not permit overnight on-street parking (residents or visitors) between the hours of 3:00 am and 6:00 am.   All on site and off-site parking is free.

Smoking Policy

The Chateau is a non smoking hotel. smoking of any kind is prohibited in all of our guest rooms and common areas. Any violation of this policy will result in a minimum of a $250 cleaning fee.

Pet Policy

We love our furry friends, however, pets are not permitted at The Chateau Inn. Under the ADA, people with disabilities have the right to be accompanied by their service dog if they have been trained to perform disability related tasks. The ADA does not cover “emotional support animals”. Guests travelling with an ADA compliant service dog must register them at the time of reservation. Guests with unauthorized pets will be charged a minimum of a $250 cleaning fee and will be asked to vacate the hotel. For additional information, please contact the Chateau at 732-974-2000.
For local pet care and lodging We recommend Purr N’ Pooch Resort in Manasquan. 732-528-8100

Damage and Loss Policy

A guest will be charged at or after departure for repairs required to return a guest room or suite to sale-able condition if damage occurs to the room or fixtures during a stay.